Refund Policy

1. Overview

Because our services involve professional time spent reviewing and measuring project documents, refunds depend on how much work has been completed when a cancellation is requested. Any terms in your signed proposal or agreement take precedence over this policy.

2. Cancellation before work begins

If you cancel after accepting a proposal but before work has started, any amount paid will be refunded in full, less any non-recoverable payment processing fees.

3. Cancellation after work begins

If you cancel after work has started, fees are prorated for the work completed up to the cancellation date. Completed portions of the work can be delivered on request.

4. Completed deliverables

Fees for completed and delivered work are not refundable. If you believe a deliverable contains errors, contact us and we will correct errors in our own work at no additional charge, as described in our Terms & Conditions.

5. Missed delivery dates

If we fail to deliver by the confirmed date for reasons within our control, contact us to discuss a fee adjustment or refund for the affected project. Delays caused by missing documents, scope changes, or late addenda are not grounds for a refund.

6. Monthly and custom plans

Cancellation, notice periods, and refunds for monthly and custom plans are governed by the terms of the applicable agreement.

7. How to request a refund

Email your request with the project name and reason to info@vertonestimator.com. Approved refunds are issued to the original payment method.

Contact

Questions about this policy can be sent to info@vertonestimator.com or by mail to Verton Estimator LLC, 600 W Peachtree St NW, Suite 1700, Atlanta, GA 30308, USA.